Thing #7 is about different types of internet communication and how they can be useful in a library setting. I've used many different programs for internet communication and my two favorites are email and instant messaging (IM). I use both of these tools daily, both at work and at home.
I find that for asking a quick question, IM is very handy. Email is better for communicating lengthy ideas or documents. Most of my family uses the internet, which is handy since they live 2000 miles away and it's much less expensive to have a daily IM conversation than it is to have a daily phone call. I think that is the part of internet communication that is most valuable to libraries, the ability to communicate quickly and inexpensively.
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